The user must assess these suggested resolutions when troubleshooting a CD-ROM or DVD-ROM recognition issue. The same hardware issues encountered with hard drives (e.g., cabling/connection problems, improper jumper settings, IRQ conflicts, etc.) may also be found with CD-ROMs or DVD-ROMs. Reference Third Party Software documentation for associated issues and troubleshooting tips. Some Third Party Software Utilities have the ability to 'hide' drive letters. Role reversal is ONLY applicable if the devices are connected to a secondary IDE (ATA) interface port or controller card.Ĭheck termination and drive addressing for conflicts if the CD-ROM or DVD-ROM drive is a SCSI device. Users may have to reverse the roles or separate the devices on different interface ports or controller cards. Timing issues may also be seen between hard drives and a CD-ROM or DVD-ROM connected on the same interface (ribbon) cable. Customers must obtain CD-ROM or DVD-ROM software drivers from the computer or CD-ROM or DVD-ROM manufacturer if software drivers are not available.Ĭontact the computer or CD-ROM or DVD-ROM manufacturer if all of the following suggestions were attempted and failed to resolve recognition problems. Software drivers for a CD-ROM or DVD-ROM must be installed on the boot drive. If the CD-ROM or DVD-ROM drive is not plug and play, try reinstalling the original CD-ROM or DVD-ROM software.

Proprietary - a proprietary CD-ROM or DVD-ROM attaches to either a sound card or a separate controller card specific to the CD-ROM or DVD-ROM.

SCSI - a SCSI CD-ROM or DVD-ROM attaches to a SCSI Host Bus Adapter (HBA).

IDE - an IDE CD-ROM or DVD-ROM connects to either a sound card with an IDE port, or to a standard IDE interface port.

There are three different types of CD-ROMs and DVD-ROMs: I added a new slave hard drive and lost my CD-ROM drive. My hard drive was C: and my CD-ROM drive was D. Troubleshooting when Windows loses track of a CD or DVD drive after the installation of a new hard drive.Ī system loses recognition of a CD-ROM or DVD-ROM after a hardware or a software modification.

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